Support

We’re here to help you get the most from your digital products

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Need help fast?

Our support team is here to assist with downloads, licensing questions, and product access issues. Most inquiries receive a reply within 24 hours.

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Refund & Returns

We offer refunds on digital products only if the files were not downloaded or the product was delivered incorrectly. For print-on-demand items, replacements are provided for damaged or defective products.

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Licensing Questions

Every product includes a clear license explaining how you can use it — Personal, Commercial, or Full PLR rights. The license is listed on each product page and included in your order email. If you ever need clarity, our team can help.

Refund Policy

We offer refunds on digital products only if the files were not downloaded or the product was delivered incorrectly.For print-on-demand items, replacements are provided for damaged or defective items.

Licensing & Usage

Every product includes a clear license outlining how you can use it — Personal, Commercial, or Full PLR rights.You’ll find the license on every product page, and it’s automatically emailed to you after purchase.

Frequently Asked Questions

How do I download my products?

Your download links appear immediately after checkout and are also emailed to you. If you ever lose a link, just contact support and we’ll resend it.

If a file is corrupted or not opening correctly, contact us and we’ll send a new version or provide a direct download alternative.

Refunds are available for digital products only if the files were not downloaded. Print-on-demand items are replaced if they arrive damaged or defective.

Each product includes a clear license — Personal, Commercial, or PLR. The license is listed on the product page and emailed to you after purchase.

Yes — Commercial and PLR licenses allow usage for clients. Personal licenses do not. Check the license before use or ask us for help.

Most messages receive a reply within 24 hours. In many cases, much faster.

Still need help?

Our team is here to help with product access, downloads, licensing questions, and anything else you need.
Send us a message and we’ll respond within 24 hours — usually much faster.

How to reach us

Email: support@aiassetsstore.com
Location: Marlboro, NJ
Hours: Monday–Sunday, 9 AM – 7 PM EST
We reply to every message.

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